Complaint management

Your feedback is important to us!

We place great value on customer satisfaction. If you are not satisfied with one of our products or find a defect, please do not hesitate to contact us via the link below. We want to ensure that you always have the best possible experience with our products. Our complaints team will get back to you promptly with a solution.

In the event of safety-related problems and/or accidents in connection with our products, please also notify us immediately via the contact link below so that we can respond quickly and appropriately. The safety of the user is the top priority for tools.

Did you purchase your product online at the Tool Rebel Shop?
Then our Tool Rebel Team will be happy to take care of your request.

My product has a defect.

Is a product defective or not working as expected? Please report the technical issue to us.

Defect in the product

Your safety is our top priority.

Please inform us immediately about any safety-related incidents or accidents involving our products so that we can respond promptly and appropriately.

Injury / Safety

I have suggestions regarding the improvement of your products.

Do you have an idea how we can improve our products or services? We welcome your suggestions.

Suggestion for improvement

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